Service Standards

In compliance with Part VI, section 45.37 of the RCMP Act, the Commission has established service standards respecting the time limits within which it is to deal with complaints and specifying the circumstances under which those time limits do not apply or the circumstances under which they may be extended.

The Commission forwards public complaints it receives to the RCMP

30 business days from the date when all the necessary information has been provided to the Commission.*

The Commission conducts its review and sends either:

  • a Satisfied Report to the complainant, the RCMP and the Minister of Public Safety; or
  • an Interim Report to the RCMP with findings and recommendations.

120 business days from the date when all requested relevant material has been received from the RCMP and the complainant.*

The Commission issues its Final Report (in the case of Interim Reports) to the complainant, the RCMP and the Minister of Public Safety.

 

30 business days following receipt of the RCMP Commissioner’s Response.*

*The Commission aims to meet its service standards, 80% of the time.

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